Notice of Data Incident
September 22, 2025 – On August 15, 2025, Ohio Medical Alliance was contacted by an individual claiming to have accessed an Ohio Medical Alliance system without authorization. In response, we took immediate action to begin securing the system and investigate the event, which included engaging third-party specialists to assist with determining the nature and scope of the incident. The investigation determined that certain parts of an Ohio Medical Alliance database were inadvertently left accessible by a third-party vendor while making changes to the database. However, the investigation did not identify any evidence that information within the database was impacted beyond the limited information viewed or copied by the individual who contacted us.
We then reviewed the relevant data and determined that information related to a limited number of individuals was potentially involved. That information varies by individual but may include name, contact information, driver's license/state ID number, date of birth, medication information, medical history information, diagnosis information, and/or treatment information.
Protecting the trust of our partners and clients is our top priority. Upon learning of this incident, we immediately took steps to secure our system. We also notified law enforcement and are continuing to review our procedures to help prevent a similar event from occurring in the future. Additionally, we are providing potentially affected individuals with access to credit monitoring and identity protection services. If you have questions about this incident or believe your information may have been involved and would like to enroll in the credit monitoring and identity protection services, please call 833-866-4083 between the hours of 8 AM and 8 PM ET (excluding major U.S. holidays). You may also write to us at 405 Ken Mar Industrial Parkway, Broadview Heights, OH 44147.
In general, we encourage potentially impacted individuals to remain vigilant against incidents of identity theft and fraud by reviewing credit reports/account statements and explanation of benefits forms for suspicious activity and to detect errors. Under U.S. law, individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit www.annualcreditreport.com or call 1-877-322-8228.
Individuals have the right to place an initial or extended fraud alert on a credit file at no cost. If individuals are a victim of identity theft, they are entitled to an extended fraud alert lasting seven years. As an alternative to a fraud alert, they have the right to place a credit freeze on a credit report. The credit freeze is designed to prevent credit, loans, and services from being approved without consent. Pursuant to federal law, individuals cannot be charged to place or lift a credit freeze on your credit report.
Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:
TransUnion: 1-800-680-7289, www.transunion.com
Experian: 1-888-397-3742, www.experian.com
Equifax: 1-888-298-0045, www.equifax.com
Individuals can further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps to protect their personal information by contacting the credit reporting bureaus, the Federal Trade Commission (FTC), or their state Attorney General. The FTC also encourages those who discover that their information has been misused to file a complaint with them. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances of known or suspected identity theft should also be reported to law enforcement, the state Attorney General, and the FTC.